Privacy Policy

1. Introduction

Nova26 ("we," "our," "us," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect information in the following ways:

• Account Information: Name, email, company name, and authentication credentials
• Usage Data: API calls, token usage, request metadata, and performance metrics
• LLM Traces: Prompts, completions, and tokens for model monitoring (encrypted at rest)
• Device Information: IP address, browser type, operating system, and device identifiers
• Payment Information: Billing address and transaction history (processed by Stripe)

3. How We Use Your Information

We use your information for:

• Providing and maintaining our services
• Billing and payment processing
• Sending service updates and security alerts
• Responding to your inquiries and support requests
• Improving our platform and user experience
• Monitoring for fraud and security threats
• Complying with legal obligations

4. Data Security

We implement comprehensive security measures including encryption in transit (TLS 1.2+) and at rest (AES-256), regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request data deletion at any time. Some data may be retained for compliance purposes.

6. Your Privacy Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Request a copy of your data in a portable format

7. EU and GDPR Compliance

For EU residents, we process personal data in accordance with GDPR. We have Data Processing Agreements in place and comply with your rights under GDPR including the right to be forgotten and data portability.

8. Third-Party Services

We use third-party service providers (Convex, Stripe, Sentry, Langfuse) who have their own privacy policies. We recommend reviewing their privacy practices. We do not share your data for marketing purposes.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the platform. Your continued use of Nova26 constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions, contact us at privacy@nova26.io or submit a request through your account settings.